Tools

One tool per method. All of them are planned; none is live yet.

• 8D report

  A structured report for solving a customer problem, step by step. Chapter 10 · Coming soon

• A3 report

  One-page problem solving on a single sheet. Chapter 6 · Coming soon

• 5-Why tree

  Ask why until you reach a cause, and keep the evidence. Chapter 7 · Coming soon

• Fishbone diagram

  Sort possible causes by category. Chapter 8 · Coming soon

• PDCA card

  Plan, do, check, act, with a date for the check. Chapter 9 · Coming soon

• OEE calculator

  Availability, performance and quality, with the losses behind them. Chapter 20 · Coming soon

• Is / Is not

  Describe a problem by what it is and what it is not. Chapter 10 · Coming soon

• Pareto chart

  Find the few causes behind most of the count. Chapter 20 · Coming soon

• WIP and FIFO lane

  Size a first-in, first-out lane and its work in progress. Chapter 16 · Coming soon

• Status truth test

  A check for when every status says green. Chapter 1 · Coming soon

• Change-impact check

  What does a small scope change really touch? Chapter 2 · Coming soon

• Meeting decision card

  Record the decision, the owner and the date. Chapter 4 · Coming soon

• Gemba walk checklist

  A checklist for walking the floor and looking. Chapter 5 · Coming soon

• Launch readiness

  A readiness check before launch or user acceptance. Chapter 13 · Coming soon

• Changeover worksheet

  Split changeover steps into internal and external (SMED). Chapter 14 · Coming soon

• Action register

  Track actions and check that they worked. Chapter 11 · Coming soon

• SQCDM board

  A daily board for safety, quality, cost, delivery and morale. Chapter 4 · Coming soon

Start here ·About the book